Terms of Service

Agreement to Terms

By accessing or using RezeptRX ("the Service"), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this platform.

When you sign up, you are asked to tick a box to agree to these Terms. We keep a record of the version you agreed to and when.

Description of Service

RezeptRX is a Software-as-a-Service (SaaS) platform that provides healthcare management tools, including but not limited to:

• Patient management and electronic medical records (EMR)
• Appointment scheduling
• Prescription management
• Billing and invoicing
• Clinic and provider management

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with or without notice.

User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Provide accurate and complete information when creating an account
• Keep your password secure and confidential
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities under your account
• Maintain only one account per organization

Plans, Pricing and Payment

Prices are per clinic. A clinic's doctors and staff are included; each branch is a separate clinic.

• Main plan: ₹999 a month, or ₹9,999 a year paid at once.
• Staff attendance add-on: ₹199 a month, or ₹1,999 a year paid at once. Add-ons are optional and are turned on for a workspace by RezeptRX.

Free period

New workspaces get the first 3 months of the main plan free. No card is needed to start, and nothing is charged unless you choose a plan. The free period is offered once per organisation.

Taxes

Prices do not include GST. GST at the applicable rate (currently 18%) is added and shown on your invoice. Give us your GSTIN before paying if you want it on the invoice.

Billing and renewal

• Plans are paid in advance, for a month or a year.
• A plan renews for the same period unless you cancel before the renewal date.
• You can cancel at any time. Access continues until the end of the period already paid for.
• Moving from monthly to yearly takes effect from your next renewal.

Refunds

If you are not satisfied, ask for a refund within 7 days of a payment and we will refund that payment in full. After 7 days, payments are not refundable, including for unused days or months in a period.

Your price stays the same

The price you start paying for a plan or add-on stays the same for as long as you keep paying for it without a break. If a plan lapses for more than the grace period below, or you change to a different plan, the price at that time applies.

Missed payments and the end of the free period

• If the free period ends or a payment is missed, everything keeps working for 15 days.
• After that the workspace becomes read-only: you can view, print and export records, but not add or change them.
• Paying at any point brings back full use straight away.
• If nothing is paid for 90 days after the workspace becomes read-only, we may delete its data. We will email the workspace owner before we do, so records can be exported.

Healthcare Data and Compliance

You are solely responsible for all patient data entered into the platform. You must:

• Comply with all applicable healthcare regulations in your jurisdiction (e.g., HIPAA in the United States, applicable data protection laws in India)
• Obtain necessary consents and authorizations from patients
• Ensure data accuracy and completeness
• Maintain appropriate backup procedures
• Enter into any required Business Associate Agreements (BAAs) or similar agreements

Our platform provides security features designed to support compliance, but you are responsible for ensuring your use of the Service complies with all applicable laws and regulations.

Ethical and Lawful Use

RezeptRX is meant for genuine healthcare practice. You may use it only for lawful and ethical purposes, and you agree to:

• Practise only within your own qualifications and a valid registration with the medical, dental or other council that applies to you, and let only qualified people sign prescriptions and certificates
• Issue prescriptions, medical certificates and records only after a genuine consultation, using your own professional judgement
• Never create false, misleading, backdated or altered prescriptions, certificates, bills or records
• Never use the Service to supply or enable the misuse of controlled, scheduled or habit-forming medicines
• Collect and use patient information only to care for those patients, with their consent where the law requires it, and never sell it or use it for unrelated purposes
• Not send unsolicited or misleading messages to patients or anyone else through the Service
• Follow the laws and professional rules that apply to you, including medical council regulations, telemedicine guidelines, drug laws and the Digital Personal Data Protection Act, 2023

If we reasonably believe an account is being used unlawfully or unethically, we may suspend or close it, keep the related records, and report it to the authorities where the law requires or allows us to.

Prohibited Uses

You may not use RezeptRX:

• In any way that violates applicable laws or regulations
• To transmit harmful code, malware, or viruses
• To interfere with or disrupt the Service or servers
• To access other users' data without authorization
• To reverse engineer, decompile, or disassemble any part of the Service
• To use automated systems to access the Service without permission
• To impersonate any person or entity

Intellectual Property

The Service and its original content, features, and functionality are owned by RezeptRX and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of all data you enter into the Service. By using the Service, you grant us a limited license to use, store, and process your data solely for the purpose of providing the Service.

Service Availability and Disclaimer

We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We may perform scheduled maintenance that may temporarily interrupt service. We will make reasonable efforts to notify you of planned maintenance when possible.

Your Responsibility for Use and Misuse

RezeptRX is a software tool. It does not practise medicine, give medical advice or check whether what you enter is clinically right. Medicine lists, dose shortcuts, reminders and AI-assisted drafts are aids only: you must review everything before you sign, print or send it.

You are solely responsible for how the Service is used through your account, by you, your staff and anyone you give access to. This includes every diagnosis, prescription, certificate, bill, record and message created, and every decision made, using the Service.

To the fullest extent permitted by law, RezeptRX is not responsible or liable for any misuse of the Service by you, your staff, anyone using your account or any other user, or for any loss, harm, claim, fine or penalty arising from such misuse.

You agree to indemnify and hold harmless RezeptRX, its owners, employees and partners against any claim, loss, liability or expense (including reasonable legal fees) arising from your use or misuse of the Service, your breach of these Terms, or your violation of any law or of the rights of any other person, including your patients.

Limitation of Liability

To the maximum extent permitted by law, RezeptRX shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use the Service
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from the Service
• Any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Service
• Any misuse of the Service by you or anyone else, as described above

Nothing in these Terms limits any liability that cannot be limited under applicable law.

Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms of Service.

Upon termination, your right to use the Service will cease immediately. You may request deletion of your account and data at any time by contacting us at support@rezeptrx.com.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify you of any material changes by posting the new Terms of Service on this page and updating the "Last updated" date. Your continued use of the Service after such modifications constitutes your acceptance of the updated terms. Anyone signing up after a change agrees to the new version.

Contact Information

If you have questions about these Terms of Service, please contact us at support@rezeptrx.com.