Privacy Policy

Introduction

RezeptRX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare management platform (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email, phone number)
• Clinic and practice information
• Patient data (when you use our EMR features)
• Usage data, such as which pages and features are used, so we can improve the product
• Technical information (IP address, browser type, device information)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• See how the product is used and improve it
• Ensure security and prevent fraud

Data Sharing and Third-Party Services

We may share your information with third-party service providers who perform services on our behalf, including:

• Google Tag Manager — loads analytics tags
• Google Analytics — page and feature usage. Unique patients, invoices, and users are counted with a one-way key, not the id that opens the record. A signed-in person keeps the same key on every device, and each browser is counted separately as a phone, tablet, or computer
• Google reCAPTCHA - For security and spam prevention
• LLM Providers - When you use AI features, data may be processed by Google Gemini, OpenAI, or Anthropic Claude (you can configure your own API keys)
• Hosting and Infrastructure - Data is stored on secure cloud infrastructure

We do not sell your personal information. We only share data as necessary to provide our services or as required by law.

Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Row-level security (RLS) for data isolation between tenants
• Encryption of sensitive data fields (PII) at rest
• Encryption in transit using HTTPS/TLS
• Regular security updates and monitoring
• Access controls and authentication

While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard security practices.

Data Retention and Deletion

We retain your data for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting us.

Some data may be retained for longer periods as required by law, for legitimate business purposes, or to resolve disputes. Healthcare records may be subject to specific retention requirements based on applicable regulations.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability (export your data)
• Ask questions about analytics by contacting us

To exercise these rights, please contact us at support@rezeptrx.com. We will respond to your request within a reasonable timeframe.

Healthcare Data

When you use our platform to store patient health information, you are responsible for following the healthcare and data protection laws that apply where you practise. Our platform provides security features, including encryption and access controls, to help you do so.

However, you are responsible for:

• Obtaining necessary patient consents
• Entering into any agreements the law requires of you
• Ensuring your use of the platform complies with all applicable laws

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at support@rezeptrx.com.